The Terms and Conditions apply to your use of the GW website at www.grocersworld.com and to any products you purchase from GW. The Terms and Conditions apply regardless of how you access the Website, including any technologies or devices by which GW makes the Website available to you at home, on the move or in store. You must read these Terms and Conditions carefully, and we recommend that you print and keep a copy for your future reference. By accessing, browsing, using, registering with, or placing an order on the Website, you confirm that you have read, understood and agree to these Terms and Conditions in their entirety. If you do not agree to these Terms and Conditions in their entirety, please do not use this Website.
You may only use this Website for lawful purposes and you may not use it in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of the Website.
You may not, without our prior written consent, copy, reproduce, crawl, frame, republish, download(other than page caching), print, post, distribute, re-post, broadcast, record, transmit, edit, communicate to the public, link to, deep-link into, or distribute in any way the web pages or materials on the Website or the computer codes or elements comprising the Website other than solely for your own personal. You may not use the content of the Website for any commercial purposes whatsoever.
Except where otherwise specified on this Website, the materials on this Website are displayed solely for the purposes of promoting GW's products and services available in the INDIA. However GW may accept orders for delivery to locations outside of the INDIA subject to customs, legal, regulatory and certain practical restrictions. Those who choose to access this Website from locations outside the INDIA or place orders for delivery to locations outside the INDIA are responsible for compliance with local laws if and to the extent local laws are applicable.
GW expressly reserves all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on the Website.
All rights, including copyright and other intellectual property rights, in and to this Website are owned by or licensed to GW.
Apart from the brands / Intellectual Property Rights (IPR) owned by GW, all other trademarks/ brands displayed on the Website are the property of their respective brand owners and displayed on the Website with prior consent by GW.
GW hereby allows the Customer to only access the website for personal use and not to download or modify any portion of it. This website or any portion of this Website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of GW.
Your use of the Website and its contents grants no rights to you in relation to our intellectual property rights, or that of third parties, in the Website or its contents. By submitting information (other than your personal data), text, photos, graphics or other content to the website you confirm that you have the right to use the same and grant us a right to use such materials at our own discretion (with or without accreditation) in any media including, without limitation, to edit, copy, reproduce, disclose, post and remove such materials from the website.
You further agree to execute all such documents and do all such acts and things as we may reasonably require in order to assign any such rights to us and to waive any moral rights you acquire in or to the Website.
Please read and understand the below before providing a gift message, posting a product review or any other user generated content on our Website or social media sites.
If you use the gift message service, you acknowledge and agree that the gift message service is provided for your own personal and non-commercial use only. You are entirely responsible for the text and other content of your gift message and GW accepts no liability for any such content and you will follow the rules for Submissions. We have the right to refuse to send messages and to terminate access to the gift message service at any time and without liability to you.
A disclosure, Submission or offer of any Submissions and your agreement to these Website Terms shall constitute an assignment to GW of any intellectual property rights. Whenever you make use of a feature that allows you to upload material to our site, including questions, or to make contact with other users of our site or to make Submissions on any GW related third party website or page, you must comply with the content standards set out below and these Website Terms. Any third-party advertising on GW pages of third party social networking sites are not the responsibility of, or endorsed by GW. All rights, including copyright on GW Website pages are owned by or licensed to GW. Any use of any GW social networking pages or their contents, including copying or storing them in whole or in part, other than for your own personal, non-commercial use is prohibited without the permission of GW. By making a Submission you confirm that the Submission is your own and that the content does not infringe the material, trademarks or intellectual property of others.
Any material you upload to our Website will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any material in the Submissions for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site or any GW related third party social networking site constitutes a violation of their intellectual property rights, or of their right to privacy. We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our Website. We have the right to remove any Submissions you make on our Website if, in our opinion, such Submission does not comply with the content standards set out below.
You must be 18 years of age or older and registered to post a Submission. Suppliers or manufacturers are not eligible to post a Submission.
Please be polite and only write in either Marathi or Hindi or English. If you require an immediate response from us or have a comment about our service please write us directly on email@example.com for a quicker response.
Submissions should not include:
GW, in its absolute discretion, reserves the right to not publish the Submission or remove it, take any appropriate action if deemed necessary or remove reviews which do not comply with the rules above.
GW is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the Site will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity.
GW does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Site. You grant GW the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify GW and its affiliates for all claims resulting from any Comments you submit. GW and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.
Please let us know if you see any Submissions which do not comply with our rules.
To the extent permitted by applicable law, GW disclaims all representations and warranties, express or implied, that content or information displayed in or on this Website is accurate, complete, up-to-date and/or does not infringe the rights of any third party.
The views expressed in user generated content are the opinions of those users and do not represent the views, opinions, beliefs or values of GW or any of its group companies.
GW uses reasonable efforts to ensure that this Website is free from viruses and other malicious or harmful content. However, we cannot guarantee that your use of this Website (including any content on it or any website accessible from it) will not cause damage to your computer or other device. It is your responsibility to ensure that you have the right equipment (including antivirus software) to use the Website safely and to screen out anything that may damage or harm your computer or other device. Except where required by applicable law, GW shall not be liable to any person for any loss or damage they suffer as a result of viruses or other malicious or harmful content that they access from or via the Website.
We have placed links on this Website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. Except where required by applicable law, GW cannot accept any liability in respect of the use of these websites.
These general terms and conditions of sale ("General Terms and Conditions of Sale") apply to any order you place through www.grocersworld.com and any products you purchase from GW in store.
Our “goodwill” refund policy does not affect your statutory rights under the Consumer Rights Act or other applicable legislation.
Our “goodwill” refund or exchange policy is offered on the groceries when products are returned in a resalable condition with a valid receipt within 7 days of purchase, excluding main sale items and the following types of products - once accepted by customers cannot be returned:
Our goodwill policy applies where there is no statutory right to a refund or exchange under the Consumer Rights Act or otherwise. For a refund under our goodwill policy, items must be unused, returned in the original packaging and in a re-saleable condition. You can see further information on the Return & Refunds in our Return & Refunds Policy.
Our refund or exchange policy for sale items purchased in store will be made clear to you at the time of purchase.
The following items are excluded from our Returns & Refunds policy:
These products can only be returned in accordance with your statutory rights (for example, if they are not fit for purpose or not as described).
Some of these items may have their own terms and conditions which will be provided to you at the time of purchase.
In respect of orders placed through the Website, these General Terms and Conditions of Sale apply regardless of how you access the Website, including via any technologies or devices by which GW makes the Website available to you at home, on the move or in store. You must read these General Terms and Conditions of Sale carefully. By placing an order through the Website, you confirm that you have read, understood and agree to these General Terms and Conditions of Sale in their entirety. If you do not agree to these General Terms and Conditions of Sale in their entirety, you must not order any product or service through the Website.
Please find below information regarding:
To place an order, you can open an account with us which will require you to provide some compulsory personal information.
You confirm that all information and details provided by you to us (including on registration) are true, accurate and up to date in all respects and at all times. You can update or correct your details at any time by going to Your Account.
Please note that completion of the online checkout process does not constitute our acceptance of your offer to purchase products or services from us. We will notify you by email as soon as possible to acknowledge that we have received and are processing your order. Our acceptance of your order will take place only when we take payment from you and dispatch the product(s) or on commencement of the services that you ordered from us. Prior to dispatch of the product(s), GW has the right to decline an order for any reason, including legal and regulatory reasons. GW has the right to cancel the order partially in case of product/s’ unavailability.
The duration of our contract with you will start from when you receive the order dispatch email and last until the last day of your right to return the products.
Amendments can be made online through “Your Account” or by writing us on firstname.lastname@example.org or by calling us on +91-9529786590.
If we cannot supply you with the product or service you ordered, we will not process your order, inform you of this in writing (including email) and, if you have already paid for the product or service, refund you in full as soon as reasonably possible.
If the fulfillment of an order (or any aspect of it) would be illegal or unlawful, including by reason of breach of export controls or sanctions rules, GW has the right to stop or cease to fulfill the order at any time, including after dispatch of products and/or notification to you that the order has been received and is being processed. You acknowledge that GW shall incur no liability in such circumstances.
During the checkout process, you will be asked to enter your payment details. Where you are using either credit or debit card or net banking or UPI by completing your payment details you confirm that the credit or debit card or net banking or UPI being used is yours. All fields indicated as compulsory must be completed.
Please be advised that where you select any mode of the payment as a payment method, we will redirect you to third party payment vendor, they may collect and store your information, using an encrypted secure payment mechanism and pass certain information to the relevant party (name, address, delivery address, email address, and phone number) so that they can process your application for (in the case of any mode of the payment available on GW) and provide the service.
For Cash On Delivery customers who choose to pay by a credit/debit card at the time of delivery, GW will make its best efforts to receive the order amount through a card swipe machine. However, in the event the machine doesn’t work, customers are required to make the payment by cash. Customers agree to not delay payment or seek further time to make the payment once the order is delivered.
All card payments are subject to authorization by your card issuer. We take full payment immediately for all products save for items paid for by any mode of the payment. All products ordered will remain the property of GW until we have delivered the products to the address specified by you or they have been collected in store.
If your payment (whether full amount or the first in the case of items purchased by any mode of the payment) is not received and you have already received the products you ordered from us, you must pay for (in full) or return those products to us in accordance with our reasonable return instructions and in the same condition that you received them at your own expense. If you do not do this within 3 days of the date on which we cancel your order, we may collect or arrange for collection of the products at your expense. We reserve the right to charge you for any and all damage to (or other adverse interference with) any products that are the subject of an unpaid order.
Delivery charges and timescales vary depending on the type of products ordered, the service you select and the delivery address. You’ll find full details of our delivery charges on the Website.
Please make sure to check all the products whilst taking the delivery of your order. You will not be liable to claim for returns & refunds in case for damaged or incorrectly supplied or expired products once delivery is accepted and no such type of claim will be entertained.
Please note that certain products and services may be subject to alternative delivery charges, restrictions and/or timescales. In particular:
You will need to bring a printout of your order confirmation (and deposit receipt where applicable) when you collect your order. We’ll be in touch when your order is ready to be collected from GW store.
Any changes to your order must be notified to us in writing on email@example.com or calling on +91-9529786590 and within a reasonable time within 15 minutes just immediate after placing your order. If you amend or change your order you may find there are changes to your delivery timetable and / or the price you pay for the item (you will be charged the current selling price on the day you amend your order).
You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case we will refund any payments already made by you for the order. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by them.
The Customer understands and agrees that the offer for sale of the Product by GW is not an absolute or an unconditional offer. Such offer to sale by GW is subject to repudiation by GW at any time before the delivery of the Product to the Customer, without any obligation to assign or provide any reason for such repudiation, and without any consent from the Customer, and without any liability or any obligation towards the Customer.
For a refund or exchange under our policy, items must be unused, returned in the original packaging and in a re-saleable condition. Our standard return policy for anything you buy from us is 7 days. This applies to both online and in-store purchases, except in case of sale items. If the item is unused, in its original packaging and accompanied by a valid proof of purchase, we’ll offer a full refund. This does not affect your statutory rights. Please check our “Refunds & Returns Policy” for more details.
If you choose to return any products to us, we will not be responsible for any loss or damage to them in transit if returned by you to the GW store and, for this reason, we recommend that you use a recorded delivery service. If returned products are lost or damaged in transit, we reserve the right to charge you (or not to refund any amounts attributable to) such loss or damage.
You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by phone or email only) before accepting the delivery. You must return the products to the delivery boy as soon as you receive the order after informing us that the products are damaged or have been incorrectly supplied. We may offer you a replacement product and any refunds given by us will be made to the debit/credit card account or by Cash (as applicable) provided when you placed your order and will be subject to our right to withhold amounts for products which are damaged on return as outlined above. You will not be liable to claim for returns & refunds in case for damaged or incorrectly supplied or expired products once delivery is accepted and no such claim will be entertained.
YOUR STATUTORY RIGHTS In addition to our Returns and Refunds policy, you also have statutory rights. In addition to the cancellation rights noted above, these include that the goods you purchase are of satisfactory quality, fit for purpose and as described. At the time of the delivery, you may exercise the right to a refund if the product purchased is not of satisfactory quality, fit for purpose or as described (damaged or expired or incorrectly supplied product).
For unavailability of the products at GW, we reserve the right to substitute alternative products of equal or greater quality and equal cost to you if we experience supply difficulties.
However, where this is the case, you will always have the right to accept or refuse any products or services that we substitute. If you choose to refuse any alternative product that we have substituted, we will offer a refund or replacement.
Free delivery applies for the order when you spend Rs 500 or more in a single order delivered to a single address. The Cart value is calculated inclusive of any other promotions.
We have taken reasonable precautions to try to ensure that prices quoted on the Website are correct and that all products have been fairly described. However, when ordering products or services through the Website, please note that:
The purchase of certain products and services made available on the Website are subject to age requirements specified by law. We are not permitted by law to supply these products or services to individuals who do not satisfy these age requirements and, if you are underage, you must not attempt to order these products or services through the Website.
In particular, please note that age restrictions apply in the INDIA to the purchase of the products and services listed below. By placing an order for any of the following products or services you confirm that you (and, if different, the recipient of the product and/or service) satisfy the age requirements necessary to buy that product or service:
You agree that you will not use, sell or supply any product(s) purchased from GW in an unlawful manner and, in particular, will comply with all export controls and sanctions rules.
You may not use the Site for any of the following purposes:
There are certain liabilities which we cannot exclude by law and nothing in these General Terms and Conditions of Sale limits our liability for personal injury or death caused by our negligence or for fraud.
You have certain rights as a consumer, including statutory rights relating to faulty or misdescribed goods. Your statutory rights operate in addition to our Returns & Refunds policy. For further information about your statutory rights in the INDIA, contact your local authority Trading Standards Department. Nothing in these General Terms and Conditions of Sale will affect these statutory rights and, in particular, we will perform our obligations under these General Terms and Conditions of Sale with reasonable care and skill.
Any products we supply to you will be of satisfactory quality. If we deliver a product to you that is not of satisfactory quality(either damaged or incorrectly supplied or expired products), you can contact us for a repair or replacement or, where this is not possible, for a refund.
We are only responsible for losses that are a natural, foreseeable consequence of our breach of these General Terms and Conditions of Sale. We will not be liable to you if we are prevented or delayed from complying with our obligations under these General Terms and Conditions of Sale by anything you (or anyone acting on your behalf) does or fails to do or due to events which are beyond our reasonable control.
You must follow any advice we give you to keep products we supply to you safe (including any instructions or product manuals provided with the products). We cannot accept liability for damage to products we have supplied which is caused by your failure to follow this advice.
In any event we will not be liable for any losses related to any business of yours including (without limitation) lost data, lost profits, lost revenues or business interruption.
If you have a complaint about a store or the customer service you received in store, you are best to raise the complaint during your visit by speaking to a manager who can deal with it appropriately. You can ask any member of store colleague who will be happy to call the relevant manager.
If your complaint is about a product, our Website or anything else, please use our customer service phone number, available on the contact us page of our Website. In the unlikely event that your complaint is not resolved at store level then you can directly email to us on firstname.lastname@example.org by writing the details of the complaint, it will be taken care of on highest priority.
We exclude all representations, warranties, conditions and terms (whether express or implied by statute, common law or otherwise) to the fullest extent permitted by law. We accept no liability for any losses or damages which are not reasonably foreseeable arising out of or in connection with these Terms and Conditions or your use of the Website.
These exclusions shall be governed by and construed in accordance with Indian law. If any provision of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.
Nothing in these Terms and Conditions shall exclude or limit our liability for personal injury or death caused by our negligence or for fraud. In addition, these Terms and Conditions shall not limit or exclude any other liability that we are not permitted to limit or exclude under applicable law.
There may be legal notices on other areas of this Website which relate to your use of the Website, all of which will, together with these Terms and Conditions govern your use of this Website.
We may update or amend these Terms and Conditions e from time to time to comply with law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Website. You may not assign or sub-contract any of your rights or obligations under these Terms and Conditions to any third party unless we agree in writing. We may assign, transfer or sub-contract any of our rights or obligations under these Terms and Conditions to any third party at our discretion. Only you and we shall be entitled to enforce these Terms and Conditions. No third party shall be entitled to enforce any of these Terms and Conditions, whether by virtue of the Contracts or otherwise.
GW, its suppliers and licensors expressly reserve all intellectual property rights in all text, programs, products, processes, technology, content and other materials, which appear on this Site. Access to this Website does not confer and shall not be considered as conferring upon anyone any license under any of GW or any third party's intellectual property rights. All rights, including copyright, in this website are owned by or licensed to GW. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of GW.
You may not modify, distribute or re-post anything on this website for any purpose. The names and logos and all related product and service names, design marks and slogans are the trademarks or service marks of GW, its affiliates, its partners or its suppliers. All other marks are the property of their respective companies. No trademark or service mark license is granted in connection with the materials contained on this Site. Access to this Site does not authorize anyone to use any name, logo or mark in any manner. References on this Site to any names, marks, products or services of third parties or hypertext links to third party sites or information are provided solely as a convenience to you and do not in any way constitute or imply GW endorsement, sponsorship or recommendation of the third party, information, product or service.
GW is not responsible for the content of any third party sites and does not make any representations regarding the content or accuracy of material on such sites. If you decide to link to any such third party websites, you do so entirely at your own risk. All materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Website (collectively, the "Contents") are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on the Website for your personal use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or participate in any sale of or exploit in any way, in whole or in part, any of the Contents, the Website or any related software.
All software used on this Website is the property of GW or its licensees and suppliers and protected by Indian and international copyright laws. The Contents and software on this Website may be used only as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the Contents on this Website is strictly prohibited. Unless otherwise noted, all Contents are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by GW, one of its affiliates or by third parties who have licensed their materials to GW and are protected by Indian and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all Contents on this Website is the exclusive property of GW and is also protected by Indian and international copyright laws.
No relaxation or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as waiver of that right or remedy or shall affect our ability to subsequently exercise that right or remedy. Any waiver must be agreed by us in writing.
These Terms and Conditions set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law.
You understand that by using this Site or any services provided on the Site, you may encounter Content that may be deemed by some to be offensive, indecent, or objectionable, which Content may or may not be identified as such. You agree to use the Site and any service at your sole risk and that to the fullest extent permitted under applicable law, GW and its affiliates shall have no liability to you for Content that may be deemed offensive, indecent, or objectionable to you.
You agree to defend, indemnify and hold harmless GW, its employees, directors, officers, agents and their successors and assigns from and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney's fees, caused by or arising out of claims based upon your actions or inactions, which may result in any loss or liability to GW or any third party including but not limited to breach of any warranties, representations or undertakings or in relation to the non-fulfillment of any of your obligations under this User Agreement or arising out of the your violation of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this User Agreement.
This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at Bangalore shall have exclusive jurisdiction in any proceedings arising out of this agreement. Any dispute or difference either in interpretation or otherwise, of any terms of this User Agreement between the parties hereto, the same shall be referred to an independent arbitrator who will be appointed by IRCPL and his decision shall be final and binding on the parties hereto. The above arbitration shall be in accordance with the Arbitration and Conciliation Act, 1996 as amended from time to time. The arbitration shall be held in Pune, Maharashtra. The High Court of judicature at Pune alone shall have the jurisdiction and the Laws of India shall apply. All contracts shall be concluded either in Marathi or Hindi or English.
We reserve the right to change and update these Terms and Conditions from time to time and recommend that you revisit this page regularly to keep informed of the current Terms and Conditions that apply to your use of the Website. By continuing to access, browse and use this Website, you will be deemed to have agreed to any changes or updates to our Terms and Conditions. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the Service.